save to favourites | subscribe to e_newsletter | call back service | contact us

ClientWave Mystery Shopper

NEW: Mystery Shopping Services

• Are you exceeding every client's expectation?
• Do all your clients receive exceptional customer service?
• How good are your re-book rates?

Salons are increasingly viewing each client not in terms of the value of a single appointment but in terms of the value of that client's business over a lifetime. It is far cheaper to retain existing clients than to continually attract new ones.

Many salons use client feedback forms but these can be unreliable - only 1 dissatisfied client in 10 bothers to complain. They simply go to another salon!

Our mystery shopping services are designed to:-

• Identify key areas for improvement
• Identify both good & bad customer service
• Gather invaluable information in order to make positive changes within the salon
• Identify training needs
• Compare your service to your competitors

ClientWave Mystery Shopping services are available in London, South East, Essex, South, South West, Midlands and South Wales

Duration	As per appointment
Investment	Cost of Appointment £95.00 + VAT for your Report and Recommendations
Location	Your Salon or Competitors Salon
Please Note	Travel expenses may be applicable
Telephone Bookings	Call: 0871 7000 710
Email Bookings	Click Here

 

Mystery Shopper Testimonials

’’The content of the feedback was so in depth, honest and constructive; the attention to detail was excellent.

Previously, we have had mystery clients from other suppliers, but they all missed the detail and to me that’s what it’s about.

A great tool for identifying strengths and weaknesses of all team members who partake in the clients journey.’’

Simon Lawson
Simon Paul Hair & Beauty, Solihull

"We were really impressed with ClientWave’s Mystery Shopping service.

The report was very detailed and the business recommendations were invaluable to us. We were so glad we did it as the process not only confirmed our thoughts on some aspects of our service that needed improving but also highlighted issues that we had not been aware of.

As a result of the mystery shopping, we have implemented a number of changes which have improved & enhanced our overall offering to clients. We have no hesitation in recommending this service to other salon or clinic owners.’’

Tracey Prosser
Peter Prosser Hairdressing, Hereford.