Salon Mystery Shoppers - ClientWave Salon Training

CLIENTWAVE MYSTERY SHOPPERS

The UK’s Leading Salon Mystery Shopper Service

What to expect

Comprehensive Mystery Shopping Reports for hair & beauty salons that put customer service at the very heart of their business strategy.

Is your customer service highly attentive or a little lacking?
Are clients buying less products or not booking as often?

ClientWave Mystery Shopping reports can give you the knowledge needed to make key improvements that result in increased business

Discover how it feels to be a client in your salon
Have the entire client journey analysed & scored
Receive an in-depth 8-10 report including client’s comments & business recommendations

Recommendations from ClientWave

Use our Business Recommendations in your training & appraisals
Identify key areas for improvement
Identify strengths, weaknesses & training needs
Compare your service to your competitors
Nationwide service available

On average, we have 45+ mystery shoppers in hair & beauty salons every week.

We found ClientWave’s mystery shopping reports a great tool for team meeting discussions and to celebrate what we were doing right & to focus on where we were not performing. They give an independent view of each stylist’s performance and how to help them improve their performance and ultimately their takings.

Mr Azmy FaragOwner | Hair Oasis, Basildon

ClientWave Mystery Shopping Reports are an invaluable learning tool – it gave me and my team the ability to look at the salon though a client’s eyes, improve service & levels of business.

Oliver CouzensOwner | Copper Hair & Spa, Wandsworth

Do you want to really know what’s going on in your business? I am not in my salons every day & I need to know how clients really feel when they come to my business. We all find it hard to look from a clients perspective, so we had ClientWave fill that gap. It changed our business as we could all see the salons more clearly. The staff who were chosen, improved significantly as they received real honest feedback. It’s a scary thing to do, but worth it’s weight in gold!

Mary GillmoreOwner | Beauty Essence, Mayfair.

Booking Information

Via Telephone : 07739 806 406

Emai Direct

Submit Enquiry Form

CLIENTWAVE MYSTERY SHOPPERS

What to expect

Recommendations from ClientWave

Booking Information

Registered Office

Contact Points

Our Mission